Terms & Conditions

1. Use of this website

This website is provided for general information about our cleaning services and to let you request a quote. You agree to use it lawfully and not to misuse it — for example, by attempting to disrupt the site, submitting false or misleading quote requests, or using automated tools to submit the form.

The content on this website describes our services in general terms. It is not a binding offer, and it does not create a contract for cleaning services.

2. Quote requests and estimates

When you submit the quote request form, you are asking us to review your details and get back to you with a personalized quote. Submitting the form does not book a service and does not create a contract.

Estimates are based on the information you provide — such as the size and condition of the space, and the service you request. If the actual space or requirements differ significantly from what was described, we may need to revise the estimate before or at the time of service. We will discuss any change with you first.

Quotes are provided in good faith and are subject to the details you share with us.

3. Scheduling

Any preferred date you provide in the quote form is a request, not a confirmed booking. A service is scheduled only once we have agreed on a date and time with you.

Scheduling is subject to availability. If we need to change an agreed appointment, we will contact you as early as we can to arrange an alternative.

4. Scope of services

We offer home cleaning, deep cleaning, post-construction cleaning, and move in / move out cleaning, along with commercial cleaning. The specific tasks included in your service depend on the service you select and what we agree with you in advance.

Before your service, please let us know about anything that affects how we should work — for example, fragile or delicate surfaces, areas you do not want cleaned, pets on site, or hazards in or around the space.

Please also let us know in advance about any condition that requires special handling, such as biohazards, pest infestations, mold, or extensive hoarding. We may not be able to take on certain jobs, or may need to discuss adjusted terms with you.

5. Booking deposit

A $50 deposit is required to reserve each cleaning appointment. This deposit is applied toward the total cost of your cleaning service — it is not an additional charge.

We will let you know about the deposit requirement before you confirm your booking, so you can decide whether to go ahead. A booking is confirmed once the deposit has been arranged.

6. Cancellations and rescheduling

If your plans change, please let us know as soon as you can so we can adjust our schedule and offer the slot to someone else.

In other words, cancelling or rescheduling at least 24 hours before your scheduled appointment means your $50 deposit is refunded. Cancelling or requesting a reschedule less than 24 hours before the appointment means the deposit is forfeited.

We understand that unexpected circumstances happen. GinLau Services LLC may consider reasonable exceptions on a case-by-case basis — just reach out and talk to us.

7. Payment terms

Pricing is provided per job, based on the details of the space and the service requested. The price for your service will be agreed with you before the work is carried out.

We accept cash, Zelle, or another direct payment method agreed with you in advance. Your $50 booking deposit is applied toward the total cost, and the remaining balance is due upon completion of the cleaning service, unless we have agreed on a different arrangement beforehand.

8. Customer satisfaction and cleaning concerns

We want you to be happy with your cleaning. If you believe a task that was included in the original agreed-upon scope of work was missed, please contact us within 24 hours after your cleaning so we can look into it promptly.

We will review your concern and, where appropriate, offer a reasonable correction at no additional charge. We ask that you report any concern within that window so we have the best chance to put it right.

9. Limitations

This website and its content are provided on an "as is" basis. While we aim to keep the information accurate and current, we make no warranties about the completeness or accuracy of the general information on this site, and we may update or change it at any time.

Concerns about a service we have provided should be raised with us directly, as described in section 8 above, so we can look into them.

10. Contact us

If you have questions about these terms, please get in touch:

11. Changes to these terms

We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. The terms in effect when you request a service are the ones that apply to it.